MalwareBytes Anti-Malware Conflict With AVG Antivirus

Recently I have been recommending my clients purchase MalwareBytes Anti-Malware due to the amount of Malware infections going around currently.  I have had several clients have issues with their computer freezing up after purchase of MalwareBytes with the following system configurations:

Operating System: Windows XP

Anti-Virus Protection: AVG Free 2011

I have been doing some research as these both (AVG / MalwareBytes) are popular software which shouldn’t have any problems running together.  What I found is that there are steps you need to take within AVG prior to the install of MalwareBytes.

Exclude Files and Folders:

To exclude Malwarebytes’ from AVG (2011) Free:
Note: If not AVG, whatever your resident antivirus software is

  • Open AVG and click on Tools and select Advanced Settings
  • Click on Resident Shield
  • Click on Exceptions then click Add Path
  • Exclude the following directories:
  • C:\Program Files\Malwarebytes’ Anti-Malware
    Note: For 64 bit systems it would be C:\Program Files (x86)\Malwarebytes’ Anti-Malware

  • C:\Documents and Settings\All Users\Application Data\Malwarebytes
    Note: For Vista and 7 users it would be C:\ProgramData\Malwarebytes

    Click on Add List then copy and paste the text inside the CODE box exactly as written into the AVG window. Select the entries appropriate to your version of Windows:

  • Windows XP:

C:\Program Files\Malwarebytes’ Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes’ Anti-Malware\zlib.dll
C:\Program Files\Malwarebytes’ Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes’ Anti-Malware\mbamext.dll
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys

  • Windows Vista and Windows 7

C:\Program Files\Malwarebytes’ Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes’ Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes’ Anti-Malware\zlib.dll
C:\Program Files\Malwarebytes’ Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes’ Anti-Malware\mbamext.dll
C:\ProgramData\Malwarebytes\Malwarebytes’ Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys

Try that and let me know via email if that helps your situation, computersolutionco@gmail.com.

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