I removed a malware infection, but still can’t connect to the internet

So I have had several people follow my steps on how to remove Malware, click here for instructions, and email me that they removed all infections and the computer seemed to be working well again, but they were unable to connect to the Internet.

If this is the case, and you receive a “page not found” error (see below) it is likely due to the Malware making changes to your Internet connection settings.

These Malware infections will make changes to your “proxy settings” (proxy settings mean you use an intermediary computer before you connect to the internet) so that they can dictate what websites you can visit (usually they only allow pornography or the website to purchase their scam software).

So if you have removed some infections and now you cannot connect to the Internet, follow the steps below:

1.  Open Internet Explorer

2. Click “Tools” then “Internet Options”

3. On the top you will have seven tabs, select “Connections”

4. Select “LAN Settings”

5. This is where the proxy settings were before you removed the infections.  You will see an image like below, you will want to uncheck every box EXCEPTAutomatically detect settings”.

6. Once you have selected “Automatically detect settings”, press “OK” and then “OK” again.

Now you should have full connectivity back.  You should be able to browse the Internet now.

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The Computer Solution llc
Computer Repair Durango CO - PC Repair Durango CO - Mac Repair Durango CO - Tech Support - Virus Removal - Ransomware removal - Windows 7 - Windows 8 - Windows 10 - Mac OS X

 
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