How much do you charge?
Our rates are competitive in today’s market.
We charge $70/hour for residential services and $80/hour for business services
What kind of turnaround can I expect once you have my computer?
In today’s world, we understand how important your computer is to you and how much you use it on a daily basis. Most of the time, we can have your computer back to you in 24-48 hours. When there are parts involved, we generally have to order something specific as we can’t possibly keep in stock every specific computer part out there. This will generally add 2 business days for the parts to arrive. Feel free to ask if there are next day shipping options, as many times they are available for fairly reasonable prices.
What is a virus?
What is Malware?
Malware is software designed to infiltrate or damage a computer system without the owner’s informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. The term “computer virus” is sometimes used as a catch-all phrase to include all types of malware, including true viruses.
What is spyware?
Spyware is a type of malware that is installed surreptitiously on personal computers to collect information about the user, the computer, or the browsing habits without informed consent.
What is Adware?
Adware or advertising-supported software is any software package which automatically plays, displays, or downloads advertisements to a computer after the software is installed on it or while the application is being used. Some types of adware are also spyware and can be classified as privacy-invasive software.
How do I protect myself from viruses?
If you are browsing the internet and downloading files, you are always susceptible to obtaining some harmful infections. The best way to prevent infecting your files is to have an up-to-date antivirus program installed on your machine prior to internet connectivity. Once installed, keep your virus definitions up to date and only download files from reputable sources.
Where do I find my computer model number?
On a laptop, there will be a sticker on the bottom with the model number, serial number, and other pertinent data.
On a desktop, there will be a make, model, and other information generally listed on the front or the back of the computer tower.
What do I do if my computer is infected with a virus or isn’t running like it should be?
Contact a professional immediately to prevent spread of the virus and to remove the virus and any files associated with the harmful software.
What is RAM?