F.A.Q.

computer help durangoHow much do you charge?

computer repair durangoOur rates are competitive in today’s market.
We charge $70/hour for residential services and $80/hour for business services

computer help durangoWhat kind of turnaround can I expect once you have my computer?

computer repair durangoIn today’s world, we understand how important your computer is to you and how much you use it on a daily basis. Most of the time, we can have your computer back to you in 24-48 hours. When there are parts involved, we generally have to order something specific as we can’t possibly keep in stock every specific computer part out there. This will generally add 2 business days for the parts to arrive. Feel free to ask if there are next day shipping options, as many times they are available for fairly reasonable prices.

computer help durangoWhat is a virus?

computer repair durangoA computer virus is a computer program that can copy itself and infect a computer without the permission or knowledge of the owner. The term “virus” is also commonly but erroneously used to refer to other types of malware, adware, and spyware programs that do not have the reproductive ability. A true virus can only spread from one computer to another (in some form of executable code) when its host is taken to the target computer, or carried on a removable medium such as a floppy disk, CD, DVD, or USB drive.

computer help durangoWhat is Malware?

computer repair durangoMalware is software designed to infiltrate or damage a computer system without the owner’s informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. The term “computer virus” is sometimes used as a catch-all phrase to include all types of malware, including true viruses.

computer help durangoWhat is spyware?

computer repair durangoSpyware is a type of malware that is installed surreptitiously on personal computers to collect information about the user, the computer, or the browsing habits without informed consent.

computer help durangoWhat is Adware?

computer repair durangoAdware or advertising-supported software is any software package which automatically plays, displays, or downloads advertisements to a computer after the software is installed on it or while the application is being used. Some types of adware are also spyware and can be classified as privacy-invasive software.

computer help durangoHow do I protect myself from viruses?

computer repair durangoIf you are browsing the internet and downloading files, you are always susceptible to obtaining some harmful infections. The best way to prevent infecting your files is to have an up-to-date antivirus program installed on your machine prior to internet connectivity. Once installed, keep your virus definitions up to date and only download files from reputable sources.

computer help durangoWhere do I find my computer model number?

computer repair durangoOn a laptop, there will be a sticker on the bottom with the model number, serial number, and other pertinent data.

computer repair durangoOn a desktop, there will be a make, model, and other information generally listed on the front or the back of the computer tower.

computer help durangoWhat do I do if my computer is infected with a virus or isn’t running like it should be?

computer repair durangoContact a professional immediately to prevent spread of the virus and to remove the virus and any files associated with the harmful software.

computer help durangoWhat is RAM?

computer repair durangoRandom-access memory (usually known by its acronym, RAM) is a form of computer data storage. Today, it takes the form of integrated circuits that allow stored data to be accessed in any order (i.e., at random). The word random thus refers to the fact that any piece of data can be returned in a constant time, regardless of its physical location and whether or not it is related to the previous piece of data.